Frequently Asked Questions

About migranodearena.org

Migranodearena is the social and charitable crowdfunding platform that allows you to get involved with social causes by creating charitable challenges based on crowdfunding, that is, collective financing. Through migranodearena.org you can actively support NGOs, third-sector social organizations, cooperatives, and non-profit organizations.

This is how it works: a person, group of people, or company takes the initiative to create a charitable challenge in support of an NGO, sets a fundraising goal, and shares it with family, friends, and acquaintances so they can support it through donations.

What is Charitable Crowdfunding?

Charitable crowdfunding allows you to get involved with social causes by creating crowdfunding campaigns, also known as charitable challenges, based on collective financing. Through migranodearena.org you can actively support NGOs, third-sector social organizations, cooperatives, and non-profit organizations, helping to finance their projects. Likewise, social and charitable crowdfunding is the ultimate expression of how the sum of small contributions can achieve great goals that help improve people’s lives.

What are migranodearena’s strengths and differentiating features?

Compared with other existing crowdfunding platforms, these are migranodearena’s differentiating features:

We are a Foundation, and therefore we are driven by the same goals as the social causes we support.

Donation-based crowdfunding: migranodearena.org is a donation-based crowdfunding platform. Every euro received through migranodearena.org goes to non-profit organizations. The donation is pure and simple.

“Everything counts” model: unlike the “all or nothing” crowdfunding model, migranodearena.org is characterized by the “everything counts” model, in which the beneficiary organization of a charitable challenge receives the funds raised regardless of whether the established goal has been reached or not. This means that every donation received on migranodearena.org will be transferred to the beneficiary organization.

Focused on the social third sector: migranodearena.org is a tool specialized in helping finance projects supported by social third-sector organizations: NGOs, foundations, associations, or cooperatives. Currently, more than 2,900 NGOs trust us, making us the leading platform in the sector.

Transparent and committed: transparency and ethics are two of our core principles. In this regard, donations are made through secure payment systems such as the bank payment gateway and PayPal. In addition, we monitor the funds raised through an accountability system that we request from beneficiary organizations.

It is a tool for social cohesion that connects civil society with the non-profit sector.

Professional: we offer advice and personalized support to users to plan campaigns with the greatest chances of success.

A large community: we have a community of individuals, companies, and NGOs, with more than 150,000 migranodearena users.

Customizable campaigns, easy to share on social media, with the option to include rewards.

Multi-channel donation: we offer several payment channels that streamline the donation process. Donations can be one-time or recurring.

Who promotes migranodearena?

Migranodearena is a project promoted by Fundación migranodearena, a non-profit organization that connects people, companies, and social third-sector organizations through digital fundraising and product donation tools, as well as Corporate Social Responsibility (CSR) programs.

How can I collaborate with a cause on migranodearena?

On migranodearena, individuals and companies who want to help can collaborate with social causes in different ways:

Create a crowdfunding campaign to help a cause. You need to go to the “create your challenge” button and start your campaign. Visit the “discover challenges” section of our website for inspiration from successful campaign examples.

Donate to a cause among the more than 2,900 causes that trust migranodearena. Visit the “discover challenges” section of our website and choose the campaign / cause that motivates you most.

You can share a campaign that motivates you to inspire others to donate. Share the campaign link on social media to encourage others to collaborate and attract more people toward solidarity.

You can make a donation inside a box. Visit the migranodearena/charity boxes section on the website homepage.

If you are a company, you can donate physical products through donalo.org.

Is there any cost to using migranodearena?

Registration and use of migranodearena are free for all users. Likewise, migranodearena.org applies a 5% commission on the amount raised to NGOs and organizations that receive funds. This commission is reinvested in technological improvements, in providing optimal service to NGOs, and in offering users a unique charitable experience.

There are bank fees, detailed below:

POS terminal cost: 0.9% of the donation amount.

PayPal: applies 1.9% + €0.35 per successful transaction.

Stripe (donation and recurring donation): applies 1.2% + €0.25 per successful transaction with a Spanish/European card and 2.9% + €0.25 per successful transaction with an international card and AMEX.

Bizum: €0.15 for European private cards and 1.75% of the donation amount for all other cards.

What is migranodearena’s 5% invested in?

Migranodearena keeps a small percentage of 5% of the donations that pass through the platform, and we allocate it to:

Offering the best technology in support of social causes

Supporting the more than 2,900 causes that use the platform and raise funds every day thanks to our tool

Training our causes to run digital fundraising campaigns and raise funds successfully

Making things easy for users, which is why we need to continuously improve the platform’s usability

Promoting sport and solidarity, and for this we sign agreements with major sporting events in our country: the Zurich Barcelona Marathon, the Cursa de Bombers, the eDreams Barcelona Half Marathon…

Promoting citizen participation, which is why migranodearena has agreements with #GivingTuesday and La Marató de TV3

Finding companies that donate in support of causes, thereby enabling matchfunding campaigns in support of our social causes

Rewarding the best campaigns with 3 prizes of €1,000

Translating the website into 3 languages: Spanish, Catalan, and English.

About charitable challenges

What is a charitable challenge?

A charitable challenge is a crowdfunding campaign on migranodearena, led by a person, group of people, or company that raises funds in support of a social third-sector organization or NGO. The goal is to help finance projects of the selected organization and, for this reason, the challenge leader encourages all their contacts (friends, family, coworkers, etc.) to collaborate with a small — or large! — donation. NGOs, foundations, associations, or cooperatives can also create and lead challenges in support of themselves.

How can I search for a challenge or campaign on migranodearena?

In the “magnifying glass” or search engine, which you will find on the website homepage, you can type the name of the challenge leader or the campaign title and you will see all campaigns that match the words you entered in the search engine.

Or through the “discover challenges” section, you can search for challenges by category

(children, disability, research, etc.) or by reason for creation (sport, humanitarian emergency, in memory of, etc.). You can also sort challenges from highest to lowest amount raised, by creation date, and more.

How can I search for an NGO?

In the “magnifying glass” or search engine, which you will find on the website homepage, you can type the name of the NGO and you will see all causes that match the words you entered in the search engine.

In the “discover causes” section of our website you can find the more than 2,900 causes that are registered on migranodearena and trust us.

If the NGO you are looking for is not on the list, we can contact them so they can register. Contact us at info@migranodearena.org

Who can start a charitable challenge on migranodearena?

Any person, group of people, company, or non-profit organization (NGO, foundation, association, cooperative) can create and lead a crowdfunding campaign (charitable challenge) with the goal of raising funds for a social and charitable cause.

Who can receive donations through a charitable challenge?

Only NGOs and non-profit organizations (foundations, associations, or cooperatives) that are legally established and registered in Spain can receive donations through migranodearena.org. In order to receive donations, these organizations must register on migranodearena.org and provide the data and documentation required during the registration process.

For challenge leaders

Why publish your crowdfunding campaign on migranodearena?

If you want to raise funds for an NGO, foundation, association, or cooperative, this is your website. Migranodearena was born in 2009 as the first charitable crowdfunding platform in our country and today we are the leading platform in the social third sector. We collaborate with more than 2,900 non-profit organizations. Migranodearena is the platform that allows you to become an ambassador for a social cause, and it offers you:

Customization of your campaign with photos, videos, and a charitable message

Possibility of adding symbolic rewards in exchange for donations

A community of charitable people who will have access to your campaign

Personalized support from the migranodearena team

Advice on creating your charitable challenge

Support in communicating your initiative

“Everything counts” model: every donation reaches the NGO, regardless of whether the fundraising goal is reached or not

Tax certificate for donors

Who can start a charitable challenge on migranodearena?

Any person, group of people, company, or NGO can create and lead a crowdfunding campaign (charitable challenge) with the goal of raising funds for a social and charitable cause. We recommend that you visit the “discover challenges” section of our website and find inspiration in successful campaign examples.

What are the steps to create a charitable challenge on migranodearena.org?

There are four steps to creating a charitable challenge; you can create your challenge in 5 minutes:

Choose the reason why you are mobilizing: sporting event, charitable campaigns, humanitarian emergency, celebration or personal challenge, in-memory challenge, company challenge, or NGO challenge.

Choose the cause you want to support.

Customize your challenge: title, subtitle, description, specify the category of your challenge (indicate which group you help), add photos and videos, and set the fundraising goal and timeframe. Think about whether you want to offer a reward in exchange for donations.

Publish and share: encourage everyone around you (family, friends, coworkers, and acquaintances) to collaborate in your charitable challenge through a donation. You can use all the channels available to you to promote your campaign: social media, WhatsApp, email, blog, etc.

It is important that you dedicate time to point 4; the more people get involved in your campaign, the greater your chances of success. The sum of many small grains of sand has great potential to help social causes.

How do I determine the fundraising goal for my charitable challenge?

The financial goal you set, whatever it may be, must be realistic and achievable. It is important that, before publishing your challenge, you think about the convening power your charitable appeal may have, the number of people you can involve in your cause, and the impact of the communication actions you are going to develop. Will you involve your company and coworkers? Will you talk to the media? Will you ask all your friends to support you? Will you encourage your family to share your charitable challenge with their friends? All these factors are important to achieve the goal, so you should consider them before launching the charitable challenge. It is better to be conservative when setting the goal, since the psychological factor of progressing toward an achievable and reasonable figure increases the motivation of the challenge leader and donors.

On average, the donations you receive will be between €30 and €40, so if you set a goal of €1,000 you need between 25 and 33 donors.

How far in advance is it advisable to create the challenge?

Planning the launch timing of the challenge and managing the subsequent outreach campaign are key elements to make the charitable challenge successful. If there is a key date for the campaign (sporting event date, anniversary, presentation), it is recommended to create the challenge one month or one and a half months in advance. A charitable challenge should always have a scheduled start and end date, which will help distribute the planned communication actions over time.

What should I do to promote and communicate my charitable challenge?

It is very important that once the charitable challenge has been created, you dedicate effort and energy to sharing it with everyone around you. Today, there are many channels that help us reach our audience: social media, WhatsApp, email, blogs, word of mouth, etc. Migranodearena makes it easy for you: each charitable challenge already has buttons to share the challenge. Use them!

In addition, informing your donors about updates to the charitable challenge helps keep the people who have already supported you, or future donors, connected to your challenge. For example, in the updates section you can announce that you have raised the first €500, announce when you reach 50% of the goal, announce how your training is going if you are preparing for a sporting event, etc. Finally, when the challenge has ended, thank your donors for their collaboration with a personalized message.

Every time you publish an update on your challenge, donors will receive an email with the link so they can access that update.

What tools do I have to manage my charitable challenge?

As a user, you have a profile page from which you can access and update not only your public profile details, but also the public information about your charitable challenge. From this space you can:

Modify or add content, images, and videos to your challenge

Modify the challenge end date

Modify the challenge goal

Thank the donors of your challenge

Publish updates about your campaign.

If you modify the date or fundraising goal, it would be good to write an update explaining to your donors why you decided to make that change.

What are campaign updates?

In the updates section, you can write relevant information for your donors. For example:

You can announce that you have reached 50% of the goal

Thank those who have already donated and encourage them to share so others donate.

If, for example, you have visited the NGO, you can upload photos of the visit here

If you are preparing for a sporting event, you can upload information and photos from your training sessions. Even links to videos.

When you complete the challenge goal, you can thank donors and remind them where the campaign money will go.

Report back: Provide photos and information about what has been achieved thanks to the campaign resources. This will help you build donor loyalty!

Each update you make will be received by your donors by email, and we also recommend that you share it on social media.

What are campaign rewards?

Symbolic rewards are tokens of appreciation that the challenge leader can offer in exchange for donations. Sending a special thank-you, publishing the donor’s name on a website, etc.

The challenge leader is responsible for sending the rewards and for managing the stock of the symbolic rewards offered to donors.

What tools do I have to promote my charitable challenge?

Each charitable challenge has social media buttons for sharing. You have a button to share the challenge on Facebook, Twitter, WhatsApp, a button to copy the challenge link, and finally a button to create a challenge widget to embed on other websites/blogs.

In addition, from migranodearena’s social media, newsletter, and homepage, we help campaigns reach a larger audience and expand their outreach capacity.

We recommend that you read our fundraising tips document so you can get the most out of your campaign.

Is any type of commission charged?

Registering and creating a charitable challenge on migranodearena is free. However, migranodearena applies a 5% commission on the total raised to the organizations benefiting from the funds.

There are bank fees, detailed below:

POS terminal cost: 0.9% of the donation amount.

PayPal: applies 1.9% + €0.35 per successful transaction.

Bizum: €0.15 for European private cards and 1.75% of the donation amount for all other cards.

How can I thank the donations received?

As the challenge leader, through your user dashboard you can access your charitable challenge and thank the people who have collaborated in your challenge by adding a comment in response to their donation.

Can I change the end date of my charitable challenge?

Yes, you can change the end date of your charitable challenge at any time. However, keep in mind that you may confuse your donors. The crowdfunding campaign or charitable challenge should have a start and end date set in advance in order to schedule the communication and outreach actions for it.

If you change the date, we recommend that you communicate it through an update. This way, all donors will receive an email so they can read your post about the reasons that led you to change the date.

If I do not reach 100% of the goal, what happens?

Migranodearena is based on the “everything counts” crowdfunding model, which means the following: the beneficiary organization of a charitable challenge receives the funds raised regardless of whether the established goal has been reached or not. This means that every donation received on migranodearena.org will be transferred to the beneficiary organization.

As social and charitable crowdfunding, at migranodearena.org we believe that every grain of sand counts.

If I exceed the established financial goal, what happens?

If the financial goal is exceeded before the campaign ends, the funds will continue to be added and, consequently, this will be shown in the challenge (for example: 137%). A charitable challenge can continue receiving donations until 12 p.m. on the day set as the campaign end date.

Can I continue receiving donations after the established deadline?

No, the donation button will disappear from your challenge at 12 p.m. on the final date of your campaign. It is important to properly schedule the communication campaign for your charitable challenge so your contacts donate within the established timeframe.

Is there a minimum donation?

The donor can choose any amount to donate starting from €1. Our philosophy is that every contribution, however small, adds up. There is also no upper limit; if someone wants to donate a large amount, they can do so through migranodearena.

Can I support more than one social cause or NGO in the same charitable challenge?

No, through a charitable challenge you can only raise funds for a single organization (NGO, foundation, association, or cooperative). If you want to support more than one organization, you must create more than one challenge. However, we warn of the risk of a user launching simultaneous crowdfunding campaigns: fundraising efforts become diluted. It is better to support one cause first and then another.

Can I hide or delete a created challenge?

Yes, through your user page you can hide a charitable challenge. On your user page you can access all your challenges and modify this option (save your challenge as a draft or publish it).

When does the beneficiary organization receive the funds raised?

Every month, all funds raised are transferred to the NGOs. When a month ends, we carry out the financial closing of the previous month and transfer the funds raised to the NGOs. The transfer is made during the first fifteen days of the following month. For example, NGOs will receive the transfer for funds raised in March at the beginning of April.

What can I do if the NGO or organization I want to support is not registered on migranodearena?

If the NGO you want to help is not registered on migranodearena.org, you have 2 options:

Contact the NGO explaining that you want to lead a crowdfunding campaign for them on migranodearena and that, in order to do so, they need to be registered on the platform.

For NGOs

What requirements must an NGO meet to register on migranodearena.org?

Migranodearena is an online charitable crowdfunding platform and the only beneficiaries can be non-profit organizations such as NGOs, foundations, associations, or cooperatives.

For an organization to register on migranodearena, it must be legally established as a non-profit organization and registered in Spain. In the NGO registration form, we request the organization’s details, as well as copies of the CIF, the official registration document, and the bank certificate in order to verify the truthfulness of the information provided.

How can NGOs raise funds through crowdfunding?

NGOs can use migranodearena to raise funds in two ways. One is through P2P fundraising and the other is through creating their own campaigns.

Do you know what P2P is? P2P, or “person-to-person” fundraising, has great fundraising potential for NGOs, since the person leading the fundraising campaign is not the NGO, but people close to it. These campaign leaders raise funds on behalf of the NGO and act as ambassadors for the cause. These campaigns provide a double benefit: fundraising and growth of the database. The latter is because the campaign leader shares their challenge with friends, family, etc. who do not know your organization, and therefore thanks to the leader, they are now new “contacts” or “leads” for your organization, whom you can re-contact and build loyalty with in support of your cause.

For this to work, you must explain this way of collaborating to your social base. At migranodearena, we have prepared a COMMUNICATION KIT with texts that you can include on your website in the “collaborate” or “what you can do” section of your organization’s website, as well as give visibility to the campaigns that are created to inspire others to do the same.

Raise funds through a crowdfunding campaign led by the NGO itself. If you have a clear fundraising need, you can present it in crowdfunding campaign format. Here the key will be transparency and your ability to attract and engage donors.

You must create an attractive campaign that inspires people to donate. It is very important that you work carefully on the campaign message and image, and clearly explain to your audience how you will use the funds raised. Once the campaign has ended, thank your donors and report back on what has been done with the campaign money.

How should the NGO promote crowdfunding as another way to collaborate with the cause?

We recommend that you include information about charitable crowdfunding through migranodearena.org in the following channels of your NGO:

The website: publish a text that we have provided in the previous point, explaining how people can create a challenge in support of your cause and thereby raise funds for you. This way you can create a P2P showcase on your website.

Social media: keep reminding people that migranodearena is an original and fun way to get involved with your cause. You can show examples of people who are already doing it to inspire others to do the same.

Communication materials: in your presentations, brochures, annual report, etc. Explain to your supporters how migranodearena.org can be used in support of your NGO.

Can a beneficiary organization create and lead a charitable challenge in support of itself?

Yes, an NGO (foundation, association, cooperative, etc.) can create and lead a challenge in support of itself. We recommend this option when the organization has a specific project that needs funding.

Can an organization have multiple active charitable challenges simultaneously?

Yes, an organization can have multiple active charitable challenges at the same time. For example, there may be a crowdfunding campaign led by the organization itself while several people are leading charitable challenges in support of that same organization.

When are the funds raised received?

Every month we transfer the funds raised in active charitable challenges in support of an organization. During the first week of the month, we carry out the financial closing of the previous month and then transfer all the funds raised, after deducting the migranodearena.org commission and the commission derived from financial transactions. The transfer is made during the first fifteen days of the month.

Where can all charitable challenges in support of an organization be viewed?

Each NGO has its profile on migranodearena. The organization’s profile includes a summary of its activity and is where all charitable challenges in support of it are displayed.

The organization can also access this information by logging into its private NGO profile.

Can a beneficiary organization access donor data?

Yes, organizations that receive funds thanks to charitable challenges in support of them can access and download donor data. Through their private NGO profile, organizations can access this information. Within their profile, they must go to the donations report and download an Excel or CSV file with donor data between two specific dates.

Only the contact details of people who have given their authorization for the beneficiary organizations of migranodearena that they have supported to contact them will be visible. Donors must expressly tick a box giving their authorization to be contacted.

Can an organization monitor crowdfunding campaigns in support of it?

Yes, migranodearena.org allows you to monitor crowdfunding campaigns, both active and historical, and consult statistical data about the campaigns. This information is accessible through the private NGO profile.

How do we find out as an NGO if someone creates a campaign in support of us?

Every time someone creates a campaign in support of your NGO, you will receive an email informing you, with a direct link to the campaign.

How do we find out as an NGO if someone donates to one of our campaigns?

You will receive emails announcing that you have received donations in support of you, with the direct link to the campaign to make it easy for you to enter and check it.

Why register your organization on migranodearena.org?

Here we explain what migranodearena offers NGOs that are registered:

We are a Foundation and we understand your needs. Our platform costs are minimal because we want the same thing as you: to generate social impact.

We provide personalized support to NGOs and training in digital fundraising. We advise on the creation and development of charitable challenges.

We offer each NGO a private profile so they can manage their campaigns:

Monitor crowdfunding campaigns

Consult and download data on donors, challenges, and charitable challenge leaders

Consult statistical data about the campaigns.

Communication support: we give visibility to your campaign among our community of more than 150,000 donors.

We reach agreements with major sporting events (sport with values) so you can raise funds thanks to #sportwithvalues

We are the official platform of the global solidarity campaign #GivingTuesday in Spain

We automatically and instantly provide donation certificates to donors so they can deduct their contribution from taxes. And we submit Form 182 to the Tax Agency

You have the option of being the NGO winner of the “Cause of the Month” award, promoted jointly by Obra Social “la Caixa” and migranodearena, and both communicate the Cause of the Month winners through their channels.

Possibility of participating in matchfunding campaigns

You increase your social base thanks to P2P and the migranodearena donor community

Your campaigns are 100% customizable:

Your campaign is customizable with message, image, and video

You can make updates to your campaign, and all your donors will receive an email notification so they can read it.

You can report back to your donors through updates with photos and text.

You can embed the challenge on your website through a widget and share it on your social media with just one click.

You can offer rewards to encourage donors to participate. This means that, for each donation, you can give something to the donor, either a material item or an experience. Let your imagination fly!

You can receive two types of donation: one-time or recurring

Simply by being registered on migranodearena, you become part of our Charity Boxes.

Do NGOs need to issue tax certificates to donors?

No, the beneficiary organization does not need to issue tax certificates to donors, since Fundación migranodearena, the organization that created migranodearena.org, issues them. Donors have the option to request a tax certificate for any donation they make through migranodearena.org. Donors can download the tax certificate at the time of donation or at any other time from their private profile, which they must access with their username and password.

Donors who have not registered and make a “quick donation” must complete their details at the end of the donation in order to obtain their tax certificate. If they do not complete these details, they will not be able to obtain the tax certificate.

What happens to the donated money if the project that the challenge aims to finance ultimately cannot be carried out?

Donations to a challenge that has already started, except in the case of donor error, are firm and irrevocable. If the project that the challenge aims to finance is ultimately not carried out, the donation will go directly to the beneficiary foundation of that particular challenge and donations will not be refunded under any circumstances because the project could not be executed.

For donors

How can I make a donation?

You can make a one-time or recurring donation through a migranodearena.org charitable challenge:

A one-time donation is made through 2 payment channels:

Caixa POS: donation by credit or debit card

PayPal: donation through your PayPal account or by card without registering with PayPal.

Recurring donation: this is a donation that will be charged to your account every month and is made through the Stripe payment platform.

Is there a minimum donation?

The minimum amount to donate is €1. The donor can choose the amount they want to donate to support a charitable challenge. Our philosophy is that every contribution, however small, adds up.

Is there a maximum donation amount?

No, you can donate any amount on migranodearena. There is no maximum donation limit. If the donation is very large, you can contact the migranodearena team and we will advise you on the best way to make your donation effective.

Can I make a donation anonymously?

Yes, when making a donation to a charitable challenge, you can choose whether your name is visible (only your first name, not your surnames) or make an anonymous donation. You can also choose to show your name but hide the amount donated. In either case, you will be able to leave an encouraging comment for the challenge leader.

Do donations reach the NGO even if the set goal is not reached?

Migranodearena is based on the “everything counts” crowdfunding model, different from the “all or nothing” model, which means the following: the beneficiary organization of a charitable challenge receives the funds raised regardless of whether the established goal has been reached or not. This means that every donation received on migranodearena.org will be transferred to the beneficiary organization.

As social and charitable crowdfunding, at migranodearena we believe that every grain of sand counts.

Does my donation reach the beneficiary organization in full?

Everything raised on migranodearena is allocated to social purposes. There is a 5% commission applied by migranodearena that is deducted from the transfers made to NGOs, and there are bank fees derived from the donation, which are:

POS terminal cost: €0.09 + 0.45% of the donation amount for European private cards and €0.09 + 1.5% of the donation amount for all other cards.

PayPal: applies 1.9% + €0.35 per successful transaction.

Stripe (recurring donation): applies 1.6% + €0.25 per successful transaction with a Spanish/European card and 2.9% + €0.25 per successful transaction with an international card and AMEX.

How can I help spread the word about a charitable challenge?

As a donor, you can encourage other people to collaborate in the challenge. Or even if you do not donate because it is not a good time for you to make a donation, you can help by spreading the word. Helping to share a charitable challenge among your contacts (friends, family, coworkers, and acquaintances) is a great support.

The more people know about a charitable challenge, the more funds can be raised in support of an NGO.

So you can share the challenge easily, you will see that on each charitable challenge page there are social media buttons to share the campaign on Facebook, Twitter, WhatsApp (mobile version only), or a copy link button to share wherever you choose.

What should I do if an error or problem occurs when making a card donation?

If you are trying to donate and receive an error message, try again and verify that you are entering your card details correctly, that the account associated with the card has sufficient funds, that the monthly credit limit has not been exceeded, and that the card has not expired. If the error persists, check with your bank to make sure there is no issue with the bank card. For any incident, please email us at info@migranodearena.org explaining what happened and attach a screenshot of the error.

Who is entitled to tax relief?

All donors who are tax residents in Spain are entitled to tax relief for their donations on migranodearena.org. To do so, it is essential to correctly provide their DNI or NIE, as well as name and surname(s) in the case of an individual, or NIF and company name in the case of a legal entity. If they are not tax residents in Spain, they must consult the tax authority in their country of residence about possible tax deductions. migranodearena will not be responsible for filing and processing said tax relief before the tax authority of the country in question.

Where can I find my donation receipt?

Once the donation has been made, you will receive confirmation and a unique reference number with the donated amount at your email address.

Does the challenge leader know that I have donated?

The challenge leader receives an email notifying them that they have received donations to their challenge. This way, every time they receive donations, they can enter the challenge and see the support they are receiving and the encouraging comments left by donors.

The challenge leader will be able to thank you for your collaboration within the challenge space.

Do donations entitle donors to tax relief?

During the donation process, you will see that we provide a tax calculator so donors can easily and quickly calculate the amount they can deduct from a donation. In summary, tax relief works as follows:

Individuals — Amount deductible in Personal Income Tax:

The first €250 of donation entitle you to an 80% deduction.

Above €250, you are entitled to a deduction of at least 40%. Recurring donors* are entitled to a 45% deduction.

Legal entities — Amount deductible in Corporate Tax:

Companies are entitled to a 40% deduction for their donations. Recurring donors* are entitled to a 50% deduction.

Donors resident in the Basque Country and Navarre may apply the deductions provided for in the regional tax regulations.

(*) Recurring donors are those who, in the immediately preceding 2 years, have made donations in favor of the same organization for an amount equal to or greater than, in each of those years, the amount of the previous year.

During the donation process, you will see that we have provided a tax calculator that will help you.

Who will have my personal data after making a donation with registration?

If you register when making a donation, your data will be added to the migranodearena database. We are required to submit donor data to the Tax Agency and to keep you informed about any matter related to the tax relief for your donation.

In addition, when making the donation, you will be asked whether you want to be contacted again by migranodearena to receive our newsletter with news from the sector and charitable campaigns, to which you can answer YES or NO.

You will also be asked whether you want to receive communications from the organizations (NGOs) with which you collaborate through migranodearena, to which you can answer YES or NO.

What is a “quick donation”?

Donations of up to €99 can be made quickly. This means that by simply leaving your name and email, you can make your donation by credit card or through your PayPal account.

Who will have my data if I make a “quick donation”?

When making a quick donation, you are only asked for 2 mandatory pieces of information: name and email. At the end of the donation process, you will have the opportunity to leave your tax details in order to receive the tax certificate and deduct your donation. Your data will be added to the migranodearena database. We are required to submit donor data to the Tax Agency and we will keep you informed about any matter related to the tax relief for your donation.

Can I make a donation on migranodearena if I live outside Spain?

Yes, you can donate from anywhere in the world, as long as you do so by credit/debit card or through a PayPal account. Donations can only be made in Euros (€).

How do I obtain the tax certificate for my donation?

Donation with registration: The Tax Certificate, which must be used for tax relief in the income tax return, can be consulted and downloaded from each user’s private profile in the “my donations” section.

Quick donation: a user who makes a donation without registering can leave their tax details at the end of the donation and download the tax certificate. Here we must warn that if you do not leave your details, you will not be able to download it.

For a tax certificate to be valid, it must contain the following information without errors: name, surname(s), company name in the case of a legal entity, DNI/NIE/NIF, postal address, and postal code. It is the donor’s responsibility to have this information properly completed in their profile.

Cajas solidarias

Para el donante

¿Qué son las Cajas Solidarias?

Cajas Solidarias te permite regalar una donación contenida en una cajita que genera «alegría de la buena». Nuestras cajas son un regalo solidario tipo «Smart Box». Cada caja contiene una donación y quien la recibe decide a qué proyecto social quiere destinar dicha donación. En nuestra web encontrarás más de 2900 ONG que puedes elegir para destinar el donativo.

Su tamaño es de 16,5 x 16,5 x 2 cm (largo x ancho x alto)

¿Qué incluye una Caja Solidaria?

Las Cajas Solidarias incluyen una caja exterior de cartón, una faja de color con un diseño y un díptico en el interior que te explica el funcionamiento de las cajas solidarias y sus ventajas. Al final del díptico encontrarás un código que puedes introducir en la sección “Canjea tu código” y así elegir la ONG a la que deseas destinar tu donación.

¿Cómo funcionan las Cajas Solidarias?

Cajas solidarias es un regalo solidario que genera alegría de la buena. Cada caja contiene un código único con el que “el regalado” puede canjear la donación de la caja a favor de cualquiera de las ONG’s que están dadas de alta en migranodearena. Hay más de 2900 ONG que abarcan todas las temáticas sociales: infancia, educación, inclusión social, salud, investigación científica....

Hay diversos tipos de cajas solidarias:

Cajas Solidarias estándar: de donación de 10€, 25€, 60€ o de importe abierto (a partir de 75€).
Cajas para celebraciones: bodas, bautizos, comuniones, cumpleaños y fiestas.
Cajas personalizadas: para empresas
Cajas con chocolate

¿La donación contenida en una Caja Solidaria, me da derecho a desgravación fiscal? ¿Dónde puedo descargar mi Certificado Fiscal?

Efectivamente, puedes solicitar el Certificado Fiscal del donativo que has realizado contenido en una caja solidaria. Dentro de tu perfil de usuario, verás reflejado el importe del donativo, y podrás descargarte el certificado fiscal correspondiente. Es importante que completes tus datos fiscales correctamente en el momento de realizar la donación. De esta forma el equipo de migranodearena podrá comunicar los datos de tu donativo a Hacienda y ésta aparecerá en el Borrador de tu declaración de la renta.

¿A favor de cuántas ONG se puede canjear el donativo regalo?

Cada Caja Solidaria dispone de un código que se puede canjear por una donación. Cuando el regalado canjea su código, puede elegir solo una de las ONG’s que están dadas de alta en migranodearena.

¿Del donativo de una caja, cuanto le llega a la ONG?

Del donativo de una caja hay una parte que se destina a la ONG y otra parte que se destina a cubrir los costes de la caja, la gestión de migranodearena y los costes bancarios. La parte que se destina a la ONG oscila entre el 88% y el 70%. El coste del envío va aparte.

¿Cuándo recibe la ONG el dinero donado a su favor?

En migranodearena realizamos una transferencia bancaria con todos los fondos recibidos a favor de la ONG cada mes. Es decir, si tu canjeas tu código durante el mes de febrero, a finales de febrero cuando realicemos el cierre del mes, incluiremos el donativo correspondiente a tu caja solidaria a favor de la ONG elegida. La transferencia se recibirá durante los 10 primeros días del mes siguiente al cierre.

¿Quieres personalizar tu Caja Solidaria para un evento: boda, bautizo o comunión?

Pedido mínimo 20 cajas. Tenemos diseños muy atractivos para todo tipo de eventos especiales: bodas, bautizos, comuniones y más! Se pueden personalizar con el nombre de a quien se regala

la caja. El regalado elige la ONG a la que quiere destinar la donación o bien se puede decidir

destinar todas las donaciones a una misma ONG. Visita la sección Cajas Especiales.

También tenemos tu Caja Más Dulce, que incluye 2 tabletas de chocolate.

¿Cuánto tardaré en recibir mi Caja Solidaria?

El proceso es rápido. Desde que se hace la donación en nuestra web, y recibas el email de confirmación, al cabo de 48h* aproximadamente se entregará/n la/s caja/s en la dirección que se nos hayas facilitado para hacer la entrega.

El plazo de entrega es de 48h:

Si haces la donación de Lunes a Jueves: entrega 48h (dentro de la península Ibérica)
Si haces la donación antes del Viernes a las 14.00h: entrega martes (dentro de la península Ibérica)
Si haces la donación más tarde del Viernes a las 14.00h: entrega miércoles (dentro de la península Ibérica).
Si haces la donación durante el fin de semana: entrega miércoles (dentro de la península Ibérica).

** No hacemos envíos a Islas Canarias.

¿Puedo enviar la Caja Solidaria directamente a la persona a quien se la regalo?

Sí, es posible. Al completar tu pedido, si deseas que la dirección de envío sea distinta a la del donante, tienes que indicarlo completando la casilla “Dirección de envío”.

¿Puedo realizar un pedido de Cajas Solidarias si resido fuera del España?

Sí, puedes realizar tu donación a través de Cajas Solidarias desde cualquier parte del mundo, siempre y cuando tengas una tarjeta de crédito/débito. Sólo se puede donar en Euros.

Podemos enviar las Cajas Solidarias a cualquier punto del territorio español (excepto Canarias). Para envíos fuera de España, te tendremos que realizar un presupuesto de envío a medida, contáctanos y te indicaremos.

¿Cuáles son las formas de pago disponibles en la web de Cajas Solidarias?

En la web de Cajas Solidarias puedes hacer tu donación con cualquier Visa, Visa Electrón o MasterCard. Respecto a la plataforma de pago digital, puedes elegir hacer la donación a través de Addon Payments o PayPal, ambos métodos de pago son seguros y ágiles.

Para pedidos de empresas y eventos especiales, el método de pago será transferencia bancaria. Ponte en contacto con nosotros y te indicaremos todos los detalles.

¿Qué tengo que hacer si me he equivocado de Caja Solidaria cuando estaba haciendo la donación?

Envíanos un email lo antes posible indicando lo sucedido, encontrarás nuestros datos de contacto en la sección Contáctanos de la web.

¿Qué debo hacer si estoy teniendo problemas al realizar una donación en una Caja Solidaria?

Si estas tratando de donar y recibes un mensaje de error prueba de nuevo y verifica si estas introduciendo los datos de tu tarjeta correctamente. Si te sigue dando error, por favor envíanos un correo electrónico y explícanos cual es el problema. La dirección de email de Cajas Solidarias la encontrarás en la sección Contáctanos de la web.

Para el que recibe la caja

¿Cómo Canjeo el código de mi Caja Solidaria?

Dentro de la Caja encontrarás un díptico que contiene un código para canjearlo por una donación. En cuanto lo canjees, recibirás un correo electrónico que te confirmará que el código se ha canjeado correctamente.

En el momento de canjear tu código, podrás elegir cualquiera de las ONG que están dadas de alta en migranodearena como beneficiaria de tu donación. Hay más de 2900 ONG que abarcan todas las temáticas sociales: infancia, educación, inclusión social, sanidad y... ¡muchas más!

¿Qué pasa si no canjeo el código de mi Cajas Solidaria?

Si no canjeas el código de tu caja solidaria a favor de una de las causas dadas de alta en migranodearena, en el periodo de 3 meses el importe de la donación irá destinado a la Fundación migranodearena.

La Fundación migranodearena se compromete a destinar el donativo de las cajas no canjeadas a mejorar el servicio y las soluciones tecnológicas que ofrece a la comunidad de usuarios migranodearena (ONG, donantes, y empresas).

¿Caducan los códigos de Cajas Solidarias?

El código que encontrarás en el interior de tu caja solidaria tiene una vida útil de 3 meses. Los códigos caducan a los 3 meses. Por tanto, tienes ese tiempo para canjear el código de tu caja solidaria a favor de la causa que más te motive.

¿Qué pasa si pierdo mi código regalo?

El código regalo es imprescindible para poder transferir la donación de tu regalo a la ONG que tu elijas. Pero si nos indicas los datos de la persona que te la regaló, y la fecha, podremos tratar de recuperar el código de tu caja. Contáctanos por correo electrónico, y nos facilitas los datos comentados. La dirección de email de Cajas Solidarias la encontrarás en la sección Contáctanos de la web.

Para la ONG

¿Del donativo de una caja, cuanto le llega a la ONG?

¿Cuándo recibe la ONG el dinero donado a su favor?

En migranodearena realizamos una transferencia bancaria con todos los fondos recibidos a favor de la ONG durante el mes en curso. Es decir, si tu canjeas tu código durante el mes de febrero, a finales de febrero cuando realicemos el cierre del mes, incluiremos el donativo correspondiente a tu caja solidaria a favor de la ONG elegida. La transferencia se recibirá durante los 10 primeros días del mes siguiente al cierre.

¿Dónde puedo ver el detalle de las cajas canjeadas a favor de mi ONG?

Dentro del perfil de cada ONG al que podéis acceder con vuestro usuario y password, encontraréis el detalle de todas las cajas solidarias que se han canjeado a vuestro favor.

Para la empresa

¿Quieres regalar Cajas Solidarias de empresa?

Pedido mínimo de 20 cajas. Personaliza la Caja Solidaria con el mensaje que desees y el logo de tu empresa. El regalado elige la ONG a la que quiere destinar la donación o bien la empresa puede decidir destinar todas las donaciones a una misma ONG. Visita la sección Cajas para empresa

¿El donativo de una Caja Solidaria se puede desgravar fiscalmente para la empresa?

Efectivamente, puedes solicitar el Certificado Fiscal del donativo que has realizado a través de una caja solidaria. Dentro de tu perfil de usuario, verás reflejado el importe del donativo, y podrás descargarte el certificado fiscal correspondiente. Es importante que completes los datos fiscales de tu empresa correctamente en el momento de realizar la donación. De esta forma el equipo de migranodearena podrá comunicar los datos del donativo de empresa a Hacienda.